What it takes to be a GM [GameMaster / GameManager]

The GAME MASTER

Responsibilities:

Primary Function

The Game Master is the subject matter expert for a particular game and is responsible for managing and building the game's community.

Responsibilities

Player retention and management

* Document and report feedback given by players for continuous improvement of game and game's processes and procedures
* Address player concerns regarding the game, and refer account-related/ technical questions to the proper channels
* Management of player guilds in the community
* Manage effective communication between games and the gaming community through different avenues including in-game messaging and gaming forums
* Process and/ or facilitate in-game events
* Process and/ or facilitate needed tasks for promos/ premium services, such as prize insertion, item recovery, tracking winners online, and others

Participation in outdoor/offline events specific to the game

Game testing

* Perform bug hunting during game launch implementation and for patch releases
* Perform hack testing to ensure a hack-free game
* Perform server testing after every maintenance

Game & forum monitoring

* Monitor game for offenders (players violating game policies and Terms of Use agreement), and enforce game policies
* Monitor game for possible game disturbances and imbalances which may or may not have resulted from said offenses, document them, and remedy them
* Monitor forums for offenders (forum members violating policies), and in-game offenders reported by forum members, and enforce policies
* Document and report current in-game/ forum community and technical issues

Additional Tasks: Assist with needed game mastering tasks in other products

Requirements:

Education:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.

Required language(s): English, Filipino

Experience:

At least 2 year(s) of working experience in Online/Web activities preferrably MMORPG or related field is required for this position

Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

Competencies (Knowledge, Skills, Abilities):

• Excellent communication and written skills
  
  Strong motivation and high level of commitment
  
  Excellent teamwork skills
  
  Autonomy and rigor are requested skills
  
  Knowledge of community tools (IRC, forums, and others)

Other Requirements:

• Passion for playing online games
  
  Community-management experience in the gaming industry is a plus
  
  Meticulous and inquisitive
  
  Determined, level-headed and fair-minded
  
  Ethical, fair, and methodical in thinking (not emotional)
  
  Dedicated to customer satisfaction
  
  Willingness to work graveyard shift when required
  
  Solid character references from direct supervisors